Cancun March, 2024

Hi Peter.

Your team is just great on site and in preparation.
The guides who are at the airport and going on the tours really build a rapport with our attendees and chat with them throughout the program, it is just great how they make them feel special.

Of course Tanya was wonderful to work with as well. She is quick to respond and so helpful throughout with changes and helping me deliver exactly what the client is looking for.

I look forward to working with everyone again in June at Atelier. Thanks!

Have a great day!

Brooke Sommers, CMP, CMM | Strategic Conferences & Events

Cancun May/September 2023

Hello Lourdes and Peter,

I hope this email finds you well.

I wanted to take the time to write to you both about what an amazing experience my team and I had planning and executing our programs with your team in Cancun.

We had the pleasure of working with Karen, Tanya and Santiago (as well as a few amazing others) and felt throughout the entire process everything was completely under control. A feeling most event planners strive for!
Their consistent, professional communication and attention to detail was extremely appreciated. At no point did my team feel anything was disorganized or of major concern.
When issues arose with the hotel property and their lack of ability to deliver on an evening event, Karen and Tanya rolled up their sleeves and assisted in making the evening happen - even when it was not their role or obligation to do so. In my eyes, that teamwork and support is the epitome of a great working partnership. This team has gone above and beyond more times than they should have to, all the while, remaining friendly and calming amongst the chaos caused by other suppliers.

We look forward to future partnerships with this team and hopefully others around Mexico. Please pass along my gratitude to the entire Cancun team who supported our Company these past few months. You have an exceptional group in place and they should be recognized!

Best regards,

Melissa Firestone de Rocha | Head of Corporate Travel and Events

Puerto Vallarta - Los Cabos

Now that we have completed both of my 2023 Mexico programs, I wanted to take a few minutes to thank everyone from Destination Mexico for helping me create 2 successful programs this year.

The teams in Puerto Vallarta and Cabo were both outstanding. The pre-communication was great, especially considering both of my programs were in peak season, response times were vey quick. Even though we only had them manage airport transfers and excursions, I was well aware that they could also help with decor, entertainment and gifting. Unfortunately both hotels required that I use their in-house resources for decor and entertainment. But looking through Destination Mexico’s proposal they would have been a great resource.

Arlet in Puerto Vallarta was available 7 days a week and made my life on site seamless. The team in PV was friendly and my attendees commented on how wonderful they were on the excursions. The team in Cabo, lead by Vianney, was wonderful as well. The airport was very crowded upon arrival they had set up an extra tent to keep my attendees in the shade while they waited for their transfers. The staff was very punctual and made sure that everyone was accounted for at each excursion. I had fairly large departure groups in Cabo to manage and with American Airlines continuously changing their departure flight times we had a million changes. Vianney was so professional handling the changes and updating my departure manifest, she even worked with us to save money by combining some of the post event departures.

I would highly recommend Destination Mexico to handle all of my Mexico incentives.

Brooke Sommers | Strategic Conferences & Events

Mexico City - Cancun

We would like to extend our sincere gratitude for the flawless operation beginning from Mexico City all the way to Cancun thanks to you guys for such “outstanding” efforts from the very beginning to the end and dear Pamela during the operation at Mexico City. Also we would particulary like to thank to whole Destination Mexico team for their rapid responses through the whole process. We are quite impressed with it.

The whole operation was flawlessly done and the outcome was extremely satisfying as each and every guest was pleased with the amazing experience such as the Balloon ride, restaurants and the meals, excursions, Mezcal activity, Catamaran tour etc and the local services provided by you, guides and the drivers.

Destination Mexico will definitely be one of our esteemed partners in Mexico if we hopefully very soon come back to your beautiful country.

With our warmest regards.

GAli Uysal & Funda Uysal | Promise Tourism

Punta Mita

I’d like to thank you for the time, effort and attention to detail that you and your teams invested to ensure that our Sales Performance Club was a special event. Certainly it takes a team – everyone from Maritz, The Conrad and Destination Mexico came together to produce a seamless, rewarding experience this past week. In fact, I have received so many compliments that a new standard has been set for the quality of accommodations, dining, activities and service that we will deliver to our winners going forward. Further, this was accomplished during an unprecedented time. The means by which this team reacted to our positive tests was both professional, efficient and sensitive.

I certainly look forward to the opportunity to partner with you in the future. Further, I would be grateful if you would pass along my comments and appreciation to your respective teams. In the meantime, please don’t hesitate to reach out if I can be of service in any manner.

Best Regards,

Gerard Sample - VP Global CSO Operations | AXWAY

Punta Mita


As an introduction, I am the Vice President of Events for Fresenius Medical Care. As such, I was the leader of our recent Circle of Excellence program at The Four Seasons Punta Mita.

I am reaching out to ensure you are aware of the pivotal role Jax Kispal played in what landed as the most successful trip in this vitally important program’s seven-year history.

Given the commercial and cultural value of our program’s participants—the top sales leaders in Fresenius Medical Care’s fastest-growing and most profitable division—we are committed to delivering a world-class experience as a key driver of talent retention and sustained growth. Jax proved more than up to the moment—truly exceeding our (very) highest expectations.

Beyond ensuring complete delivery of complex logistics across a very wide range of activities (from fully casual to totally formal), Jax seamlessly blended into our group with an unexpected balance of calm command and personal engagement. Having produced these sorts of programs for nearly twenty years for multiple companies, I consider her among the most talented partners I have ever experienced.

As President of Destination Mexico, you can be assured, you not only have a world-class employee in Jax, but an inspiring ambassador of your company’s brand. I will certainly look forward to a continuing engagement with you and your team (in particular, with Jax) in our future returns to Mexico.

With respect and gratitude,


David Parry | Fresenius Medical Care

Puerto Vallarta

Hi Jax -

A quick email to say THANK YOU for taking such good care of Chelsey and her guests.

They had such a fabulous time in Puerto Vallarta last month and she could not say enough good things about you and your staff!

She gave you “10 out of 10 stars” and you exceeded their expectations and that makes me smile. :)

I will not hesitate to send any of my clients to Destination Mexico for any of their DMC needs.

Jeff Mally | National Account Manager, Experient

Mexico City - Cancun

From the BCD Events point of view Destination Mexico did a fabulous job. As you know, when we completed our 2017 site inspection, we visited Mexico City with the view that it would be a nice “extension” destination for our customers travelling to “Cancun & Cuba”. But, after the site, we changed our mind, with the history, tour options, function venues and hot air ballooning opportunity over the pyramids, too good to overlook. We changed to Mexico City & Cuba, with Cancun the extension destination.

Throughout the lead up to the event, Inga and Olga were incredibly attentive. You listened, you were open minded, you made suggestions and you responded quickly and accurately. During the event itself, you were hard working, presented well, dedicated and flexible. But above all else, you delivered what you said you would. You were a pleasure to work with and we have no hesitation in recommending your services. We are also very aware of the negotiating you did with suppliers in our interests. Thank you.

Kind regards

Ross Jamieson - Director | BCD Meetings & Events


Thanks so much for the email and you’re so welcome! I was so impressed with the team on the ground and the communication with Tanya in the lead up. She just made everything easy both in the lead up and in Mexico.

Thanks so much for the email and you’re so welcome! I was so impressed with the team on the ground and the communication with Tanya in the lead up. She just made everything easy both in the lead up and in Mexico.

Melissa Casey - Event Director | DIRECTIONS Conference & Incentive Management

Punta Mita


Everything was exceptional for Club. I really appreciate your assistance in making it so special for our guest. ​He is very happy. PLEASE be sure to pass this email along to your boss and all departments for your services. I also want to give a special shout out to Patty (sp) she was so sweet and said she helps you all here and there, keep her!!!!! She jumped on that fishing boat and took care of our fishermen all day yesterday without even eating lunch! Such a sweet sweet lady. I can not say enough about your all’s attention to detail, quick response rate, trouble shooting skills and just overall loveliness. The next group we bring back to Four Seasons, we will do it ALL again.

Cheers ladies! Talk soon.

Sarah Simpson - Event Producer


Thank you so much for your email.

I have been doing events for a long time and I have to say that Cali is the best destination manager that I have worked with in my 20 years. She can handle pretty much any situation and last minute request with a big smile and a happy voice. She is talented and quick to respond on site. We certainly appreciated the special care that she gave to us and our attendees and made us feel taken care of. Cali and Brittany work very well together and found the correct vendors to make both Agent Destination and Diamond Destination very successful.

The whole Destination Mexico team that worked with Cali were professional and outstanding. Again handling each request with ease and grace.

SHELLEY WILLIAMS- - Director of EventsSeacret Incentives,

Punta Mita

Thank you for the email, and I apologize it took so long to respond, last week was crazy. Anyway, the event was fantastic and your staff, Ana and Rocio, are absolutely outstanding. It was a small group but they were attentive to every detail and request. Ana is very responsive via email and answered all my questions in a timely manner. She is a gem!

I enjoy being around them both and look forward to working with Destination Mexico in the future.

Thank you and have a wonderful week.

Camila Guerrero - Meeting Planner - Baxter International Inc.


Thanks for the note. I feel it is important to recognize those who have done great work and your team was wonderful! I can’t say enough about how pleased I was to have them with us. Mariela in particular is amazing. Just a truly lovely person and so committed to making things successful.

Feel free to use for testimonial. You may have to correct the spelling of the names I’m sure.

Debbie and I are working on our Spanish for next time. We are hoping to bring a group to Cancun in the next year as well, so we will be in touch for sure.


Rose Timmerman - RTG Special Events, DESCO


I knew it that you guys would shine through – no doubt in my mind. THANK YOU!! Rumor has it that you went above and beyond! Is there someone I can pass along my kudos to about you??? Your boss? Owner? I would like to do that for you.

Nanette was super happy and looked like she was having a great day yesterday – she sent me a few pictures. Ha!!

An updated invoice is great. I am pleased how the pricing worked out and it was worth every penny!!

Thanks for all the extra work your team put in…I know it and you know it!!!

Next step, tell the hotel you should be able to do décor, bands, etc. at that property.

You are truly someone special and your company should be VERY lucky to have you working for them!!

Katie Kelly Smith, CMP - Senior Meeting & Event Manager- Experient Inc

Punta Mita

My event went really well…thank you for reaching out!

I want to personally thank you for allowing Richard to handle my program. Richard is so wonderful to work with. He was kind, passionate, personable, and treated everything for my program with complete professionalism. I will definitely keep in touch for my next program in Mexico! Thanks again!

Have a GREAT day!

Lindsey M. Scribner- 3M Industrial Business Group