I just want to give you some feedback after returning from Cancun over the weekend with my group.
Firstly, I was apprehensive in taking an incentive group of 48 pax to a destination I’d not experienced myself, so you can just imagine my anxiety once the client had confirmed Cancun out of the four destinations I’d proposed.
Well, I certainly had nothing to worry about!
From the initial proposal and advice I received from Tanya, followed by the operation, support and assistance from Rocio, nothing was short of PERFECT ........thank you ladies, I really appreciated your interaction, advice and professionalism.
While on site, Rocio went out of her way to attend to each and every one of my requests and stuck by my side every step of the way; even taking the time to show me other properties while I was in town. She was amazing, efficient and very professional and always went the extra mile without hesitation; my group just loved her and wanted to take her back to South Africa.
I thoroughly enjoyed Tony and Francisco; both of whom were attentive and very professional. Francisco clearly does his homework before guiding which is very impressive, especially his encouraging opening reference to the client’s product and his wonderful sense of humour. He certainly knows how to ‘capture’ a group and make them feel important.
The Grand Park Royal Cancun Caribe hotel/resort couldn’t have been a better fit for my group! What an amazing well positioned, immaculately clean property with exceptional fresh food daily and outstanding service and staff; nothing was too much trouble for them, combined with Rocio’s assistance.
I would be hard pressed to find fault with any part of the trip; except to say that the regular coffee served at the hotel was awful.....
Once again, many thanks to all concerned and look forward to working with everyone again in the near future; I would have no hesitation in going back with another group and will ensure I recommend Cancun, Destination Mexico and the Grand Park Royal Cancun Caribe at every opportunity!
Teresa Christophers - Travel Rewards