How are you? I hope all is well!
I wanted to write and give you some feedback on the whole Destination Mexico experience in Mexico City.
Everyone from top to bottom did a fantastic job! Mariana was a pleasure to work with and was very responsive which is something that is important to us. On my site visit she was very helpful and gave great suggestions. She was there to respond to all 300 e-mails I would send her in a day and would answer each of them thoroughly and quickly. It seemed at one point that she was working 24 hrs a day as she would respond right away any time during the day.
Rocio was also a pleasure to work with! She was everything I could have asked for in an on-site manager. She was there with me every step of the way and a few steps ahead as well. She was great with the delegates and with the client as well and I felt very comfortable trusting her to handle many of the pop-ups that came up. She was thorough and organized, if it was not for her, this program would not have gone as smoothly as it did.
Richard also did a great job and was very responsive during bulk arrivals while running around trying to find all of the delegates at the airport, all the while I was sending him changes and updates which were all received with a pleasant tone and great service!
Also, thank you very much for the gift. It is here in our office and we will keep it as a reminder of the great service our partners in Mexico provided. I am very glad that we decided to work with your company on this program and look forward to future business together!
Ariel Gonzalez Event Manager